FAQs

 PRE-ORDERS :

All pre-orders may take up to 21 days to arrive to you. We cannot guarantee that your pre-ordered item will reach you before a certain date as the postal process is out of our control, we will send out updates as we receive them.

By purchasing a pre-ordered item you are agreeing to all terms and conditions and acknowledge that postage may take up to 21 days and in rare occasions delays can occur.

 What sizes do we offer?
We offer a wide range of sizes to fit various body types, each individual product has a different size range. If you have any questions about sizing, don’t hesitate to contact us!

How do I know if an item is in stock?
Product availability is updated in real-time on our website. If an item is out of stock, you’ll see a notification on the product page. You can also sign up for restock alerts to be notified when the item becomes available again.

How can I return or exchange an item?
We want you to love what you ordered! If you need to return or exchange an item, please visit our Returns & Exchanges page for detailed instructions. Be sure to check our return policy for time limits and conditions.

How do I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your shipment through our courier’s website.

Do you offer international shipping?
Yes, we offer shipping to many countries. Shipping rates and delivery times vary depending on the destination. You can check the available shipping options and costs at checkout. For non eu shipping please contact us directly.

Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to accommodate changes once an order is in progress.

Do you offer gift cards?
Yes, we offer e-gift cards that can be used on any item in our store. You can purchase them directly from our website and send them to yourself or a loved one.

How can I contact customer service?
You can reach our customer service team through our Contact Us page or through our live chat feature on the website. We’re here to help with any questions or concerns!